Return & Cancellation Policy

At UrbanGifts.in, customer satisfaction is important to us.

Order Cancellation

• Orders can be cancelled before they are shipped.

• Once an order has been shipped, it cannot be cancelled.

Returns

• Returns are accepted only if the product is received damaged, defective, or incorrect.

• Return requests must be made within 3 days of delivery.

• Customers may be asked to provide photos or videos of the product for verification.

Refunds

• Approved refunds will be processed within 5-7 business days to the original payment method.

• If a replacement is available, we may offer a replacement instead of a refund.

Non-Returnable Items

• Customized or personalized products.

• Products damaged due to misuse or improper handling.

• Items returned without original packaging (where applicable).

Contact Us

For return, refund, or cancellation requests, contact us:

📞 +91 8013379358
📧 support@urbangifts.in
🌐 UrbanGifts.in